FD AUTO - Your Trusted Auto Body and Detail Shop

The Types of Information We Collect

a. Information You Provide As is common with many digital platforms, both we and our third-party providers automatically collect specific personal information when you visit or engage with our websites, mobile apps, and other online services. This may include details such as your automotive history, vehicle services you have utilized, interactions with our websites (such as clicks), and the duration of time spent on different sections of our websites. At FD Reconditioning, we collect the public data, content, images, and other information that you provide to us when accessing our Services. This includes completing web forms on www.fdreconditioning.com or in our mobile application, communicating with us via comments, direct messages, emails, SMS messages, phone calls, and responding to surveys / service evaluations. The personal information categories you may provide to us include: - Your name, address, phone number, and email address - Account login details - Photos and videos of your vehicle (including metadata) - Service history related to your vehicle - Opinions about the services you receive through our Services - Reviews or comments you leave on our Services or other public websites associated with us - Your driver's license or state ID information If asked for snapshots, Please refrain from providing photos or videos with people or any sensitive information when requesting a service for your vehicle or conducting an assessment.
b. Information We Collect from Your Device(s) From the device(s) you use to access our Services, we may collect information such as device attributes (e.g., operating system, hardware and software versions), device identifiers, network and connection information, and data from cookies, tags, pixels, web beacons, and log files. This information helps us improve your browsing experience and understand your preferences.
c. Information We Collect When You Contact Us For quality purposes, we may monitor or record phone calls with you. Additionally, our customer service team members enter certain personal information you provide into our customer service databases to ensure consistency throughout your experience with FD Reconditioning.
d. Information We Collect from Partners, Service Providers, and Affiliated Businesses To provide our Services effectively, we may collect information about you from our partners, service providers, and affiliated businesses. This includes information related to vehicle services, identification verification, and various details related to your vehicle maintenance or detailing.
e. Information We Collect from Public Sources To streamline the vehicle service process, we collect information from public sources. This information, readily available from government entities, may include vehicle registration details, maintenance records, and other relevant data about your vehicle.
f. Information We Collect Through Our Mobile Applications When accessing our Services through our mobile applications, we may collect certain mobile device data, including unique identification numbers, device type, manufacturer, mobile carrier, location information (if allowed by your device settings), and recordings of clicks, scrolls, keystrokes, and other session information. This helps enhance your app experience and ensures the security of our services.
g. Information We Collect When You Utilize FD Reconditioning Services If you use our application to request vehicle services, we will record the date and time of the service request. In certain cases, we may request identity verification by uploading a government ID image. However, we do not retain a copy of the ID after verification, except for specific trust and safety incidents or when required by law enforcement.
h. Information We Collect Through Estimated Quotes Via Text Data obtained through our short code program will not be shared with third parties for marketing purposes.
Please note that opt-in data and consent for text messaging originators will not be shared with any third parties. At FD Reconditioning, we are committed to protecting your privacy

How We Utilize This Information

a. Providing Our Services At FD Reconditioning, we utilize the information we collect about you to deliver our Services effectively. This includes personalizing features and content tailored to your vehicle service preferences. We offer vehicle detailing and maintenance options based on your individual needs, giving you choices. You have control over how we process certain aspects of your information.
b. Understanding Your Vehicle Service Needs If you're interested in vehicle detailing or maintenance, the information you provide about your vehicle, including photos and videos, helps us offer our Services to you effectively. For vehicle owners, we consider the details you provide about the services you're interested in, including indicated preferences, to match you with suitable services.
c. Ensuring Safety for You, Your Information, and Our Services Your safety is our priority at FD Reconditioning. We employ monitoring and identity verification technologies, as mentioned earlier, to maintain a secure environment when you utilize our services. These measures help prevent service-related issues and fraud, ensuring your safety.
d. Promoting Our Services We may use the collected information to provide you with relevant details about additional Services offered by FD Reconditioning or our affiliated companies. This includes our vehicle trade-in program, financing options, and insurance services. By combining information about your interaction with our Services, the information you provide, and data from other sources, we deliver personalized advertising to you.
For additional choices regarding online behavioral advertising cookies, please visit the Digital Advertising Alliance (https://optout.aboutads.info/?c=2&lang=EN) or the Network Advertising Initiative (https://optout.networkadvertising.org/?c=1) for more information.
We may also allow third-party cookies on our website to enhance its functionality. For instance, we utilize Google Analytics to gather website traffic analytics. To learn how to opt-out of Google Analytics, visit: https://tools.google.com/dlpage/gaoptout. For other privacy options provided by Google, visit: https://policies.google.com/technologies/ads?hl=en-US. We also utilize mapping services for location-based services related to vehicle services.
e. Conducting Market Research Continuous improvement is our goal at FD Reconditioning. We conduct comprehensive research on all aspects of vehicle detailing and maintenance to identify opportunities for enhancement. This includes partnering with research companies for surveys to gather valuable suggestions from willing participants. We analyze consumer information collected through our Services and customer service interactions to identify trends that inform our growth and changes.
f. Supporting Information Security and Debugging To ensure the security of our Services and protect against malicious, fraudulent, or illegal activities, we utilize information about you and your usage patterns. This helps us detect security incidents and enhance the overall security of our platform. Additionally, we leverage this information for debugging purposes to identify and rectify any errors that affect intended functionality.
g. Resolving Disputes In the event of a dispute, we may use personal information to prosecute or defend claims in court or other dispute resolution forums.
h. Utilizing Device Information is primarily used to enhance your convenience and improve our Services. We may remember your personal information, provide customized content and advertising, monitor service effectiveness, analyze aggregate metrics such as visitor numbers and usage patterns, and diagnose and resolve technology issues to ensure a smooth experience.

Reasons and Methods of Information Disclosure

a. Based on Your Instructions We will disclose your information when you specifically instruct us to do so. Here are examples of such situations: Agent partnerships: FD Reconditioning collaborates with both vehicle owners and service providers. If you direct us, we may disclose your information to our service provider partners to connect you with a service provider who can assist you with vehicle detailing or maintenance. Vehicle manufacturer partnerships: In partnership with vehicle manufacturers, FD Reconditioning offers vehicle owners purchasing new vehicles the opportunity to request services for their current vehicles. If you are working with a vehicle manufacturer, we may share your information with them. Financing providers: If you authorize us, we may share your information with vehicle financing providers. Potential service providers: To find a potential service provider for your vehicle, we may collaborate with trusted service providers. Insurance agencies: If you require vehicle insurance, we may disclose your information to insurance agencies who may contact you to provide a quote. Other partners you specifically request us to share your information with.
b. Among Our Affiliated Companies To the extent permitted by law, we may share your information among our affiliated companies.
c. With Service Providers We may disclose your information to service providers who perform various services on our behalf. This includes payment processors, technology and infrastructure providers, digital communications services, market research analysts, consumer report providers, auditors and accountants, physical site security providers, IT security and bug-fix partners, customer service providers, and others who assist us in delivering our Services.
d. With Law Enforcement, Courts, or Government Agencies When necessary, we may disclose your information in response to legal processes or requests from regulatory authorities, such as subpoenas, warrants, or demands from law enforcement agencies, regulators, or others. We may also disclose your information to investigate and prevent illegal activities, address security or technical issues, respond to commercial disputes, or protect against fraud, claims, liability, or harm to you, us, or others.

Instances of Third-Party Beneficiaries When FD Reconditioning Discloses Your Information

a. "Selling" Your Data, We do not sell the personal information of individuals we know to be under the age of 16, unless we have received affirmative authorization (the "Right to Opt In") from either the minor aged between 13 and 16 or the parent or guardian of a minor under 13. If you are under 18 years old and would like to have your name or comments removed from our website or publicly displayed content, please contact us directly at privacy@fdreconditioning.com. Please note that we may not be able to modify or delete your information in all circumstances. If you would like to submit a privacy request on behalf of your minor child in accordance with applicable laws, you must provide enough information for us to reasonably verify that your child is the individual for whom we have collected personal information, and that you are authorized to make the request on behalf of your child (e.g., you are the child's legal guardian or authorized representative).. However, there are specific circumstances where we may disclose your information to third parties not owned by or co-branded with FD Reconditioning: Social media: If you use our Services, we may share information about your usage with social media networks for the purpose of improving advertising targeting. Third-party service providers: In an effort to find a potential service provider for your vehicle, we may disclose your information to trusted service providers. Vehicle insurance agencies: If you require vehicle insurance, we may disclose your information to insurance agencies who may contact you to provide a quote. Vendor due diligence: If you or your business intends to provide services to FD Reconditioning, we may disclose your information to a due diligence service for vendor evaluation purposes. The due diligence provider may utilize this information to enhance their risk analysis tools. Additionally, we may disclose your information to services conducting various checks, including background checks and credit checks, in accordance with applicable laws.
b. "Sharing" Your Data We do not share your personal information with third parties for cross-contextual behavioral advertising.

How We Safeguard Your Information

a. Security Measures We employ commercially reasonable physical, electronic, administrative, and procedural safeguards to maintain the integrity, confidentiality, and security of all personal information collected through our Services. However, it is important to note that no security measure, system, or control is completely immune to potential attacks or misuse. While we strive to protect your information, we cannot guarantee absolute invulnerability.
b. Your Responsibility You play a crucial role in ensuring the security and privacy of your own information. It is important not to provide us with personal information that we do not specifically request. Additionally, you are responsible for controlling access to any personal computing device where your information may be stored or accessed. Safeguarding your passwords or other login credentials, including those used within the FD Reconditioning environment, is also essential. We recommend logging out of your account after each use.
c. Third-Party Considerations Please remember to review the privacy settings and security policies of any third-party sites or services that you utilize, such as social media networks. We do not assume responsibility for the privacy or security measures implemented by these third parties.
d. Incident Response In the event of a security breach affecting personal information under our control, we will take reasonable steps to investigate and mitigate the situation. This may include notifying individuals whose information may have been compromised, as well as adhering to applicable laws and regulations governing incident response procedures.

Your California Privacy Rights Notice

Under California law, we are required to disclose the categories of personal data we collect by referring to the enumerated categories set forth in California law. The following are the relevant categories of personal data for the data, sources, and purposes described in the "Our Collection and Use of Personal Data" section of our Privacy Notice:
Identifiers, including Account Registration and Profile Information, feedback and communication information, credit and identity information, IP address, and government identification numbers.
Customer Records, including Account Registration and Profile Information, Security/Authentication Information, and Payment Information.
Protected Classification Characteristics, including age, date of birth, gender, and sex.
Commercial Information, including Account Registration and Profile Information related to purchases, transaction details, preferences, and interests, as well as feedback information.
Internet/Network Information, including information about your access and use of our services, log data, and analytics data.
Geolocation Data, including general or precise location data with your consent or as permitted by law.
Sensory Information, including recordings of phone calls and image/video recordings of visitors to our offices or events where permitted by law.
Profession/Employment Information, including business or organization affiliation, job title, and related role information.
Sensitive Information, including Social Security numbers, driver's license numbers, passport numbers, financial account details, usernames, passwords, and precise geolocation.
Other Personal Data, including information provided in connection with newsletters, email communications, surveys, and interactions through social media.
Inferences, including predictions about interests, preferences, and related service profile information.
We collect this data directly from you, our business partners and affiliates, your browser or device when using our services, or third parties you authorize to share information with us. Please refer to the "Our Collection and Use of Personal Data" section of our Privacy Notice for more details on data sources. We disclose these categories of personal data for business purposes to service providers or other third parties as directed by the consumer, as explained in the "Our Disclosure of Personal Data" section of our Privacy Notice.
Retention of Personal Data
We aim to retain your personal data only as long as reasonably necessary to fulfill the purpose for which it was collected. However, in certain cases, we may retain personal data for longer periods to comply with legal, tax, accounting, and regulatory obligations or when required by government authorities.
When determining the appropriate duration of data retention, we consider factors such as the amount, nature, and sensitivity of the data, the potential risk of unauthorized use or disclosure, alternative means to achieve our objectives, and applicable legal obligations.
Once personal data is no longer necessary for the outlined purposes, we will either delete or de-identify it.
Personal Data Deletion
California residents have the right to request the deletion of their personal data, subject to certain exceptions set forth in the CCPA. To exercise your rights, please visit fdreconditioning.com/deletemydata or contact us at privacy@fdreconditioning.com. We will review your request and respond accordingly.
Personal Data Access
California residents also have the right to request access to their personal data that we have collected, used, or disclosed, subject to certain exceptions set forth in the CCPA. To exercise your rights, please contact us at privacy@fdreconditioning.com. We will review your request and respond accordingly.
California Shine the Light Law
We do not share personal data with third parties for their direct marketing purposes without your consent. However, if you have questions or concerns about our privacy practices, please contact us at privacy@fdreconditioning.com.
California Consumer Privacy Act (CCPA) Categories of Third Parties to Whom We Disclose Personal Data for a Business Purpose
For purposes of the CCPA, we may disclose personal data to the following categories of third parties:
Service providers that help us provide our services, including payment processors, data analytics providers, customer service and technology providers, and advertising and marketing partners.
Government entities, law enforcement, and other parties as required by law or to protect our rights and interests, as described in the "Our Disclosure of Personal Data" section of our Privacy Notice.
Third parties as necessary to perform certain services on our behalf, such as verifying your identity and providing other services related to vehicle maintenance and detailing.
Business partners and affiliates, including those that may offer services and products that may be of interest to you.
Other parties when you explicitly consent or direct us to share your personal data.
In the preceding 12 months, we have disclosed the following categories of personal data for a business purpose:
Identifiers
Customer Records
Protected Classification Characteristics
Commercial Information
Internet/Network Information
Geolocation Data
Sensory Information
Profession/Employment Information
Sensitive Information
Other Personal Data
Inferences
California residents have the right to request certain information regarding our disclosure of personal data to third parties for their direct marketing purposes. To make such a request, please contact us at privacy@fdreconditioning.com.
California Residents' Right to Opt-Out of Sale of Personal Data
We do not sell your personal data for monetary consideration. However, certain sharing of personal data that may be deemed a "sale" under the CCPA is subject to your right to opt-out. To exercise your right to opt-out of the sale of your personal data, please visit fdreconditioning.com/DoNotSell or contact us at privacy@fdreconditioning.com.
Please note that your right to opt-out does not apply to non-monetary exchanges of personal data, such as personalized advertising based on your use of our services.
Verification of Requests
To help protect your privacy and maintain security, we will take steps to verify your identity before granting access to your personal data or complying with your request. If you have a password-protected account with us, we will verify your identity through our existing authentication practices for your account. If you do not have an account with us, or if we suspect fraudulent or malicious activity, we may ask you to provide additional verification data.
Authorized Agents
You may designate an authorized agent to make requests on your behalf. To do so, you must provide written authorization to your authorized agent, and your agent must submit that written authorization along with their request. If your authorized agent has a power of attorney pursuant to California Probate Code sections 4000 to 4465, then they may submit the request without written authorization. We will contact you to verify your identity before responding to your authorized agent's request.
Denial of Requests
In certain cases, we may decline to honor your request where an exception applies, such as when the disclosure of personal data would create a security or privacy risk, or where we are permitted or required by law to retain the personal data. If we deny your request, we will communicate our reasoning to you.
Non-Discrimination
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not do the following in response to your exercise of CCPA rights:
Deny you goods or services. Charge you different prices or rates for goods or services, including through discounts or other benefits, or imposing penalties. Provide you a different level or quality of goods or services. Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services. However, we may offer certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal data's value and contain written terms that describe the program's material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.

Your Rights and Choices

We offer you various choices regarding the collection, use, and sharing of your personal information. These choices may be subject to restrictions and limitations under applicable laws. a. Accessing and Managing Your Personal Information You have the right to access, update, or correct your personal information. You can do this by logging into your FD Reconditioning account and making necessary changes in your profile settings. You may also contact us at privacy@fdreconditioning.com for assistance.
b. Data Portability You have the right to request a copy of your personal information in a structured, machine-readable format. To request your data, please contact us at privacy@fdreconditioning.com.
c. Deleting Your Personal Information You can request the deletion of your personal information by contacting us at privacy@fdreconditioning.com. However, please note that we may retain certain information as required or permitted by applicable laws, including for record-keeping purposes, to complete transactions you have begun, and to facilitate client inquiries.
d. Opting Out of Marketing Communications You can opt out of receiving marketing communications from us by following the instructions provided in our emails, texts, or by contacting us at privacy@fdreconditioning.com. Please note that even if you opt out of marketing communications, we may still send you transactional or service-related messages necessary for the functioning of our Services.
e. Cookies and Tracking Technologies You can manage your cookie preferences and tracking settings through your web browser or device settings. For more information, please refer to our Cookie Policy. You may also visit the Digital Advertising Alliance's Opt-Out page at https://optout.aboutads.info or the Network Advertising Initiative's Opt-Out page at https://optout.networkadvertising.org to opt out of online behavioral advertising.
f. Do Not Sell My Personal Information (California Residents) We do not sell your personal information to third parties for monetary consideration. However, we may engage in certain sharing of personal data that could be deemed a "sale" under the CCPA, subject to your right to opt-out. To exercise your right to opt-out, please visit fdreconditioning.com/DoNotSell or contact us at privacy@fdreconditioning.com. Please note that your right to opt-out does not apply to non-monetary exchanges of personal data, such as personalized advertising based on your use of our Services.
g. Shine the Light (California Residents) California law permits customers in California to request certain details about how their information is shared with third parties and, in some cases, affiliates, for those third parties' and affiliates' direct marketing purposes. Under California law, a business must either provide this information or permit California customers to opt-in to, or opt-out of, this type of sharing. We may share personal information as defined by California's "Shine the Light" law with third parties and/or affiliates for such third parties' and affiliates' own direct marketing purposes.
If you are a California resident and wish to obtain further information about our sharing of personal information with third parties and/or affiliates for their direct marketing purposes, or if you would like to opt-out of such sharing, please contact us at privacy@fdreconditioning.com.
Please note that California law may require us to share your personal information with certain third parties that offer direct marketing products and services. You may opt-out of the sharing of your personal information with these parties by contacting us at privacy@fdreconditioning.com.
h. Exercising Your Rights To exercise any of the rights mentioned above, please contact us at privacy@fdreconditioning.com. We will respond to your request within a reasonable timeframe, as required by applicable laws. We may need to verify your identity before processing certain requests.
i. Right to Non-Discrimination We will not discriminate against you for exercising any of your privacy rights. Unless permitted by applicable law, we will not deny you goods or services, charge you different prices or rates, provide you a different level or quality of goods or services, or suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services for exercising any of your privacy rights.
Please note that some of your rights and choices may be subject to legal restrictions, and we may need to retain certain information for record-keeping purposes or to complete transactions.

Welcome to FD Reconditioning's Privacy Policy